Get in Touch With Us
Have a question about one of the casinos we've reviewed, spotted something that needs updating, or want to flag a payout time that doesn't match what we've published? This page explains how to reach the Online Casinos team and what happens once you do.
How to Reach Us
Email is the most reliable way to get in touch. Write to us at [email protected] and a member of our editorial team will read your message personally — we don't rely on automated replies. Telling us upfront what your message concerns (a specific casino, a bonus term, a correction, or something else) helps us route it to the right person and reply faster.
We aim to respond within two working days. During busier periods, such as when we're updating our payout and licensing research across multiple states, it can take a little longer.
What You Can Contact Us About
- Payout and processing times — If you've had a different experience with withdrawal speed at a casino we've listed, let us know. Processing times vary by payment method and by state, and reader reports help us keep our research current.
- Corrections and accuracy — If a bonus offer, wagering requirement, or licensing detail on the site looks out of date, tell us. Operators change terms often, and we would rather fix an error quickly than leave it standing.
- Questions about how we assess casinos — If you want to understand why a site ranks where it does, or how we weigh factors like RTP disclosure, licensing, or banking options, we're happy to explain our reasoning.
- General feedback — Suggestions for topics you'd like us to cover, including specific states, payment methods, or game types, are genuinely useful when we plan future content.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention this in your message. We can point you toward state and national support services, and you can also find general guidance in the responsible gambling section of our site.
Before You Contact Us About a Specific Casino
A few things are worth checking first, since they answer most of the questions we receive:
- Bonus terms — Welcome offers listed on this site, such as those from operators shown above, always carry conditions: wagering requirements, maximum withdrawal caps, game restrictions, and expiry dates. These sit with the offer itself on the casino's own site, and we'd always recommend reading them there before you deposit.
- Identity verification — Most licensed US casinos require identity verification (KYC) before a first withdrawal. This is a standard, regulation-driven step, not a sign of a problem with your account, and it typically involves uploading a photo ID and proof of address.
- Eligibility — Real-money online casino play is legal only in certain states, and you generally need to be physically located within one of those states, and at least 21 (18 in some cases, depending on the state and game type), to play. If you're unsure whether a site is available where you live, that's a good first message to send us.
If you've checked these and still have a question we haven't answered, we want to hear it.
What Happens After You Send a Message
Your message goes to our editorial team, not a queue of automated responses. Someone reads it, checks the relevant page or research if needed, and replies with a direct answer. If your message points to something genuinely out of date — a changed bonus term, an updated license status, a corrected withdrawal time — we update the page and, where appropriate, let you know once it's done.
We can't resolve account issues, deposits, or withdrawals directly, since zesterdaily.com is an independent research and comparison site, not a casino operator. For anything tied to your actual account or balance, the casino's own customer support team is the right first stop — most licensed operators offer live chat or email support, and details are on their site.
A Note on Independence
Online Casinos may earn a commission when readers sign up through links on this site, but that relationship never decides our rankings or editorial ratings. If you think something we've published reads more like promotion than honest assessment, tell us — that feedback matters to how we keep this site useful.
If you're researching options outside the mainstream licensed market, our page on Best Non GamStop Casinos 2026 covers that separately — feel free to send questions related to that page as well.
Thank you for taking the time to read this far. We look forward to hearing from you.